Privacy Policy | Spinboss Casino

1. Who we are and how this policy applies

Spinboss Casino is the controller of personal information collected through this website and our services, unless this policy or a separate notice explains that another organisation is responsible. In this policy, “we”, “us” and “our” refer to Spinboss Casino. “You” refers to any visitor, customer, account holder or other individual using our services.

This policy should be read together with our Terms and Conditions, Cookie Policy, Responsible Gaming information and any additional privacy notices provided at the point where information is collected. If you do not agree with this policy, please do not use our website or services. We may update this policy from time to time to reflect changes in our services, legal requirements or how we process information. The latest version will be published on this page, with the effective date shown where appropriate.

Information we collect

The information we collect depends on how you interact with us. It may include information that identifies you directly, information about your activity and technical information about the device or connection used to access our website.

Identity and contact details, such as your name, date of birth, postal address, email address, telephone number and nationality.
Account and verification information, including login details, identity documents, proof of address, source-of-funds information and records of checks required for age, identity, anti-money laundering and safer gambling purposes.
Transaction information, such as deposits, withdrawals, wagers, winnings, payment method details and related financial records. Payment card details may be processed by approved payment providers rather than stored directly by us.
Usage information, including games played, bets placed, account preferences, bonuses, customer service contacts and communications with us.
Technical information, such as IP address, browser type, device identifiers, operating system, language settings, time zone and information about how you use our website.
Marketing and preference information, including your communication choices, responses to campaigns and consent records.
Information you provide in correspondence, complaints, surveys, competitions or other interactions with Spinboss Casino.

2. How we use personal information

We use personal information only where we have a lawful basis to do so. Depending on the circumstances, the relevant basis may be that processing is necessary to provide a contract or take steps before entering into a contract, comply with a legal obligation, protect our legitimate interests, or act on your consent. Where we rely on legitimate interests, we consider your rights and interests before processing information.

Create, administer and secure your account and provide the services you request.
Process deposits, withdrawals, refunds, bonuses and other account transactions.
Verify your age, identity and eligibility, and carry out fraud prevention, anti-money laundering and financial crime checks.
Meet licensing, regulatory, tax, legal, reporting and record-keeping obligations.
Monitor play and account activity to support responsible gambling, identify harm risks and apply appropriate safeguards.
Operate, maintain, test and improve our website, systems, games and customer services.
Respond to questions, complaints, requests and other communications.
Detect, investigate and prevent fraud, collusion, money laundering, cyber threats, misuse and other unlawful or prohibited activity.
Send service messages, security alerts and other essential communications.
Send marketing communications where permitted and where you have provided consent when consent is required.
Analyse trends, measure campaigns and produce aggregated or anonymised reports that do not identify you.
Establish, exercise or defend legal claims and protect the rights, property and safety of Spinboss Casino, our customers and others.

We do not use automated decision-making to make decisions that have a legal or similarly significant effect on you without appropriate safeguards. Certain checks may be performed using automated tools to identify risk, fraud or safer gambling concerns. If a decision substantially affects you, you may contact us to request further information, human review where applicable, and an opportunity to challenge the outcome, subject to legal and regulatory limits.

3. Cookies, sharing and international transfers

Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember preferences, maintain security, understand performance and, where permitted, support marketing. Necessary cookies may be used because they are required for the website or requested service to function. Optional analytics or marketing cookies will be used in accordance with your choices and applicable law. You can manage optional cookies through our cookie controls or your browser settings. Disabling some cookies may affect website functionality.

When we share information

We may share personal information where necessary and lawful with organisations that help us operate our business. These may include payment and identity verification providers, fraud prevention services, technology and hosting suppliers, customer support providers, auditors, professional advisers, insurers, group companies, regulators, licensing authorities, law enforcement bodies and courts. We require service providers to protect information and use it only for authorised purposes. We do not sell personal information to third parties.

We may also share information where necessary to enforce our terms, protect customers, investigate suspected unlawful activity, respond to a legal request or support a corporate transaction such as a merger, restructuring or sale of assets. We may disclose information in aggregated or anonymised form where individuals cannot reasonably be identified.

International transfers

Some suppliers or group companies may process information outside the United Kingdom. Where this happens, we use appropriate safeguards required by data protection law, such as a UK adequacy decision, approved contractual protections or another lawful transfer mechanism. You may contact us for more information about the safeguards relevant to a particular transfer.

4. Retention, security and your rights

How long we keep information

We retain personal information only for as long as it is needed for the purposes described in this policy, including to provide services, meet legal and regulatory requirements, resolve disputes, enforce agreements and maintain appropriate business records. Retention periods vary according to the type of information, the purpose for which it was collected and applicable gambling, anti-money laundering, tax and limitation requirements. When information is no longer required, we securely delete it or anonymise it.

How we protect information

We use technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction. These measures may include access controls, authentication, encryption where appropriate, monitoring, secure development practices, staff training and supplier checks. No website, transmission or storage system can be guaranteed to be completely secure, so you should keep your account credentials confidential and tell us promptly if you suspect unauthorised activity.

Your data protection rights

Subject to legal conditions and exemptions, you may have the right to request access to your personal information, correction of inaccurate or incomplete information, deletion of information, restriction of processing, or transfer of information in a usable format. You may also object to processing based on legitimate interests, including certain profiling, and withdraw consent where processing relies on consent. You can opt out of marketing at any time by using the unsubscribe link in a message or updating your account preferences. Essential service and regulatory communications may still be sent.

To exercise a right, please contact us using the details provided on our website. We may need to verify your identity before completing a request. We aim to respond within the time required by applicable law. If you are unhappy with our response, you may complain to the Information Commissioner’s Office, the UK supervisory authority for data protection, or another competent regulator.

5. Contact and important information

For privacy questions, data protection requests or concerns about how Spinboss Casino handles your information, please contact our customer support or privacy team through the contact details published on the website. Please do not send payment card numbers or identity documents by unsecured email unless our team has specifically instructed you to use an approved secure channel.

Our services are intended for eligible adults and may only be used in accordance with applicable law, our Terms and Conditions and any relevant licence requirements. We may request further information from you when required to verify your identity, protect your account, meet regulatory obligations or assess safer gambling risks. Failure to provide requested information may mean that we cannot open or maintain your account, process transactions or provide particular services.

If you use links to third-party websites, applications or services, those providers have their own privacy practices and terms. We are not responsible for the content or privacy practices of third parties. We recommend reviewing their notices before providing personal information. This policy does not limit any rights you have under applicable UK data protection law.

By using the Spinboss Casino website and services, you acknowledge that you have read this Privacy Policy. The policy does not create contractual rights beyond those required by law or set out in our applicable agreements. The most recent version published on this page will apply to your use of the services from its effective date.