Responsible Gaming

Gambling responsibly

Before you play, decide how much time and money you are comfortable spending. Treat this amount as an entertainment budget rather than an investment. Never gamble with money needed for rent, bills, food, credit repayments or other essential costs. You should also avoid gambling with borrowed money, credit intended for another purpose or money that belongs to someone else.

There is no guaranteed strategy for winning. Previous results do not affect future results, and you cannot improve your chances by chasing losses or continuing to play for longer. Set a budget in advance and stop when you reach it. Taking regular breaks can help you keep gambling in perspective and make decisions calmly.

• Only gamble with money you can afford to lose.
• Set a time and spending limit before you start playing.
• Keep gambling separate from everyday financial commitments.
• Do not chase losses or increase your stakes to try to recover money.
• Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or feeling pressured.
• Do not rely on gambling as a source of income.
• Take regular breaks and maintain other hobbies, activities and social commitments.

If gambling stops feeling entertaining, pause your activity and use the controls available on your account. You can also contact our support team or an independent gambling support service for guidance.

Tools to help you stay in control

Spinboss Casino provides responsible gambling controls that can help you manage your play. Available features may include deposit limits, wagering or spending limits, session reminders, reality checks, time-outs and account self-exclusion. You can request help with these tools through your account or by contacting Customer Support. Limits and restrictions are designed to help you remain within your chosen boundaries and should be set before you begin playing.

Deposit limits

A deposit limit restricts the amount you can deposit over a selected period, such as a day, week or month. Consider your personal circumstances when choosing a limit. A limit is not a target and should not be treated as an amount you are expected to spend. Where a limit is reduced, the lower limit should apply as soon as possible. Requests to increase a limit may be subject to a cooling-off period before they take effect.

Time-outs and breaks

If you need a short break, request a time-out or temporarily restrict access to your account. Use this option if you feel distracted, frustrated or unable to stop playing. During a break, do not open another account or use another person’s account to continue gambling.

Self-exclusion

Self-exclusion is a longer-term restriction intended for people who want to stop gambling. Contact us to request self-exclusion and tell us the period you require. We will take reasonable steps to close or restrict your account and prevent further gambling during the exclusion period. You must not attempt to bypass self-exclusion by creating a new account or using another person’s details. Any remaining balance will be dealt with in accordance with our account terms and applicable requirements.

If you want to exclude yourself from multiple gambling operators in Great Britain, you may be able to use GAMSTOP. GAMSTOP is an independent service that lets eligible customers exclude themselves from online gambling businesses licensed in Great Britain. Visit the official GAMSTOP website for information about registration, coverage and available exclusion periods.

Recognising when gambling may be causing harm

Gambling-related harm can affect finances, relationships, work, education, mental health and general wellbeing. It can happen to anyone, regardless of age, income or previous experience. Consider taking a break and seeking advice if any of the following applies to you:

• You spend more time or money gambling than you planned.
• You hide or minimise your gambling from family, friends or colleagues.
• You borrow money, sell possessions or miss bills to continue gambling.
• You gamble to escape stress, loneliness, anxiety or other difficult feelings.
• You feel restless or irritable when you try to stop or reduce your gambling.
• You repeatedly chase losses or believe a big win will solve financial problems.
• Gambling affects your sleep, work, studies, relationships or everyday responsibilities.
• You return to gambling after deciding to stop.
• You feel guilty, ashamed, distressed or unable to control your behaviour.

You do not need to wait for a serious problem before asking for help. Speaking to someone early can make it easier to regain control. Consider telling a trusted friend or family member, setting a self-exclusion, reviewing your finances and contacting an independent support organisation.

Support in the United Kingdom

Independent organisations can provide confidential information, advice and support about gambling. GamCare operates the National Gambling Helpline in Great Britain and offers support through its website, telephone and other contact methods. Visit the official GamCare website for current contact details and opening times. You can also use the National Gambling Treatment Service to find free treatment and support in England, Scotland and Wales.

GambleAware provides information about gambling harms and where to find help. Citizens Advice may be able to provide general guidance about debt and related issues. If gambling has caused financial difficulties, contact your bank or a free debt advice organisation as soon as possible. Do not take out further credit to cover gambling losses.

If you are in immediate danger, feel unable to keep yourself safe or are thinking about harming yourself, contact emergency services on 999 or go to your nearest accident and emergency department. For urgent but non-emergency medical advice in England, contact NHS 111. Similar services are available through NHS Scotland, NHS Wales and Health and Social Care in Northern Ireland.

If you are concerned about another person’s gambling, choose a calm time to talk to them without judgement. Explain what you have noticed, encourage them to seek independent support and avoid lending money to fund gambling. You can also seek advice for yourself from a support organisation.

Age, account safety and our approach

Gambling is for people aged 18 and over only. We do not knowingly permit anyone under 18 to use Spinboss Casino. Age and identity checks may be carried out before or during account use. Parents and guardians should use parental controls, device restrictions and payment controls to help prevent children from accessing gambling websites or applications.

Keep your account credentials private and do not allow another person to use your account. If you believe someone else has accessed your account, contact Customer Support immediately and change your password. We may restrict or close an account where we identify concerns about age, identity, safer gambling, fraud or compliance with applicable requirements.

We aim to provide clear information about responsible gambling and make relevant controls accessible. Our team may contact you where we identify activity that appears inconsistent with safer gambling or where we need to discuss your account. We may ask questions about your play, financial circumstances or wellbeing and may apply additional restrictions where appropriate. These measures are intended to support safer gambling but cannot remove all risk. You remain responsible for choosing whether to gamble and for using the controls available to you.

For help with limits, time-outs, self-exclusion or any concern about your gambling at Spinboss Casino, contact Customer Support. If you prefer independent advice, contact GamCare, GAMSTOP or another recognised support organisation. Our Terms and Conditions and Privacy Policy contain further information about account management and the handling of personal information.